Walking in to the emergency department, the only reason we were taken notice of at all was because of a panic-stricken doctor who wanted a patient on our bed rather than theirs.
I won’t go in to much further detail, but the complete and utter lack of communication, cooperation and understanding that was shown towards my partner and myself from not one, not two, but three doctors was shocking. I do not appreciate being ignored, looked down on and indirectly being told to shut up by people who think they are better than me. Especially not if they are working in healthcare.
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Walking in to the emergency department, a very sick patient on our bed, we navigate towards the large cubicle designed for the flurry of activity that will become upon us shortly.
We turn the corner, and there she stands: feet firmly on the ground, stethoscope around her neck, a hint of a smile followed by: “Hi, I’m Dr Wood, one of the doctors on duty today. Who have you got on your stretcher?” I may have (professionally) fallen in love for a nanosecond before I caught myself again, and gave my handover.
After finishing up my paperwork I pulled the doc aside for a moment, and expressed my appreciation of her and the teams appreciation and communication towards us – that my faith in the medical profession had been restored.
We talked a bit about the details of the job, and she then said: “Yes, I know the area where the patient lives, we went there a few times when I did my observer shifts as a medical student!”
The key to working together, not just alongside each other: Communication, Collaboration and a mutual understanding of each others role helps immensely. Not to mention an open mind and a smile.